1. Features & Purpose
The Announcement module provides a centralized platform for enterprises to publish and manage information notifications. Administrators can send messages via KiwiCloud to console users or device users for a variety of scenarios such as maintenance notifications, system updates, and corporate announcements — enabling rapid, centralized, and traceable communication.
The module includes two main tabs:
Create Announcement: Allows administrators to create announcements, view details, and delete announcements.
Receive Announcement: Enables users to view announcement details. Recipients cannot delete announcements to ensure the integrity and authority of transmitted information.
By centralizing announcements, the module helps improve communication and operational efficiency, avoiding reliance on traditional manual notifications or third-party messaging tools and ensuring important information reaches target users accurately.
Typical Scenarios
Send maintenance notifications to console users before system maintenance to avoid incorrect operations.
Push update announcements to device users to prompt timely upgrades.
Publish internal corporate announcements to ensure users across regions and roles receive important messages.
Replace fragmented notifications via chat groups, emails, etc., with a unified messaging center.
2. Create Announcement
Description
The Create Announcement feature allows administrators to publish enterprise-level notifications through the platform. Announcements can be pushed to device users or console users and support configurable title, content, delivery channel, recipients, notification method, and notification type—suiting a range of operational and communication needs.
Supported operations include:
Create Announcement – Compose and publish new announcement.
View Details – View full information of a published announcement (title, content, time, channel, etc.).
Delete Announcement – Remove an existing announcement (deleting also removes the announcement from all recipient interfaces).
Notes
Delivery Channel
Device: Shown on devices via notification bar or KC App pop-up.
Platform: Displayed within the console announcement panel.
Recipients
All Users: Sent to all accounts (including sub-accounts).
Specific Scope: Targeted to selected organizations or sub-accounts.
Notification Method
Announcement: Supported on all channels.
Email: Only available when using the Platform channel (not supported for Device channel).
Notification Type
Message: Appears as a list item notification.
Pop-up: Immediately pops up on the device or console front-end.
Deleting Announcement
Once deleted by the admin, the message is removed from recipients simultaneously and can no longer be viewed.
Steps
2.1 Create Announcement
Click Create Announcement on the Announcement page.
Fill in the form:
Title (required, up to 256 characters)
Delivery Channel: Device or Platform
Content (required)
Publish Time: Immediately or Scheduled
Recipients: All / Specific Scope
Notification Method: Announcement (required); Email optional for Platform
Notification Type: Message / Pop-up
Click Save to publish and distribute the announcement as configured.
2.2 View Details
Locate the desired announcement in the list.
Click Details.
View announcement title, content, publish time, delivery channel, notification method/type, recipients, etc.
Recipients can only view—editing and deletion are not allowed.
2.3 Delete Announcement
Find the announcement in the list.
Click Delete.
Confirm deletion in the popup window.
Once confirmed, the announcement is removed immediately and cleared from all recipient views.
3. Receive Announcements
Description
The Receive Announcements section allows console users or device users to view messages published by administrators. Users can browse all received announcements in the announcement list, and click Details to view full content.
Platform channel: Announcement is shown in the console announcement list and may also be sent via email (if enabled by admin).
Device channel: Announcement is delivered to devices via notification bar message or KC App pop-up, ensuring timely delivery.
Available actions:
Details – View the full announcement (title, content, publish time, notification method & type, etc.)
Delete – Not permitted for recipients, ensuring integrity of message delivery.
Notes
Recipients can only view announcements; deletion is not allowed.
Announcement contents are fully controlled by the administrator.
For device channel, announcements display as:
Notification bar message – shown in the device system notification bar (title + content)
KC App pop-up – prominent alert shown when user opens KC App
If the admin deletes an announcement, it will be removed from all recipient views simultaneously.
Steps
3.1 View Announcement Details
Go to Announcements → Received Announcements.
Locate the desired announcement and click Details.
View full announcement information:
Title & content
Publish channel (Device / Platform)
Recipients (All / Specific scope)
Notification method (Announcement / Email)
Notification type (Message / Pop-up)
Publish time
Users may only view – editing/deleting is not allowed.
Display Examples:
Console (Platform) – Announcement appears in list format; users click to view details.
Device Notification Bar – Appears as a system notification (e.g., “Outage Notification”).
Device KC App Pop-up – Pops up within the app; user must click Confirm or Close to dismiss.
