Feature Overview
The My Processing module is designed for upstream organizations or platform support teams to process support tickets submitted by subordinate organizations. It provides ticket allocation, escalation, progress tracking, log viewing, and reassignment capabilities, ensuring transparent and efficient service collaboration.
Key Functions
Support ticket operations including assign, process, escalate, resolve, reopen, and close.
Display ticket status, submitter, and progress with log history.
Filter tickets by status, organization, or keywords.
View full ticket history and handling details.
Support agent role switching, reassignment, and responsibility tracking.
Benefits
Enable a structured multi-level support system.
Improve issue response and ticket resolution efficiency.
Provide traceable service history to support accountability and evaluation.