Feature Overview
The My Submissions module serves as the central entry point for downstream users to raise service tickets for issue reporting, technical support, and feature requests. It allows users to initiate tickets toward their superior organization or KiwiCloud official team, ensuring traceable communication and timely follow-up.
Key Functions
Support creating multiple types of tickets (issue, phone support, feature request).
Ticket content: title, description, screenshots/logs upload, issue category.
Optional fields: responsible team, urgency level, expected response.
View personal ticket history and status tracking.
Track progress, handler info, and communication records.
Benefits
Standardize issue reporting workflows and improve response efficiency.
Collect functional requests to support product optimization.
Increase transparency and user satisfaction through clear service tracking.