Feature Overview
Remote Support Reports provide a complete audit of remote session activities initiated through the platform, including initiators, session timing, device targets, and execution status. This helps ensure traceability and supports service-level evaluation and optimization.
Key Functions
Session Records: View all remote sessions with device, status (requested/in-progress/completed), initiator, and timestamps.
Multi-Condition Filtering: Filter by SN, account ID, time range, etc.
Status Tracking: Identify session types such as abnormal interruption, manual termination, or unattended mode.
Benefits
Record every remote action with traceable results to improve support transparency.
Support technician KPIs and tool performance evaluations.
Analyze device support requests for usage forecasting and proactive insights.