Feature Overview
The Remote Assistance module integrates Anydesk Ultimate Cloud to provide IT admins with reliable and high-performance remote desktop support. It enables remote viewing and control of devices across regions to assist with troubleshooting and user support.
Key Functions
Cloud-based remote access: Leverages Anydesk Cloud for stable global connections, compatible with NAT and restricted networks.
Real-time control: Admins can view device screens and perform actions such as tapping, typing, and restarting.
Access management: Support for user authorization requests or automatic trust lists for unattended access.
Session visibility: Displays session details including helper identity, start time, and live status.
Secure connection: TLS 1.2 encryption with verification, data protection, and full audit logs.
Benefits
Reduce costs of on-site troubleshooting with remote resolution capabilities.
Improve service responsiveness across branches, partners, and support networks.
Ensure data and session safety with fine-grained access controls and full audit trail.
Scalable cloud architecture with no self-hosting required, ideal for enterprise deployments.