Key Functions
Session Records: View all remote sessions with device, status, initiator, and timestamps
Multi-Condition Filtering: Filter by SN, account ID, time range, etc.
Status Tracking: Identify session types such as abnormal interruption, manual termination, or unattended mode
Benefits
Record every remote action with traceable results to improve support transparency
Support technician KPIs and tool performance evaluations
Analyze device support requests for usage forecasting and proactive insights

